DESIGNING AND MAINTAINING THE MODERN WORKPLACE
ABOUT
Montgomery County, a suburb of Washington DC is home to a variety of large organizations and businesses. These include scientific research centers, business campuses, and major U.S. government offices.
CHALLENGE
With over 11,000 employees, the county needed to find a way to provide full lifecycle implementation, services and support for all Montgomery County’s end-user technology devices.
SOLUTION
Titan Technologies was selected to provide support including $3 million in annual hardware/software acquisition for PCs, tablets, smart phones, network equipment, servers, user interface devices, mobile solutions and other technologies. The scope of service also includes staging and imaging, inventory management, service desk, break/fix, field support, IMAC Services (installation, moves, adds, and changes), and endpoint security management for devices. In addition, Titan Technologies implemented a complete VDI installation, designed and staffed the County’s Network Operations Center (NOC), and completed numerous special projects. These included application virtualization, Office 365 implementation, the development of a self-help portal, implementation of Business Intelligent (BI) dashboards, website enhancements, and a transition to a fully RFID based inventory management system.
RESULTS
The Titan Technologies program supports more than 11,000 County employees, across 43 different agencies in 497 buildings across a 500-square mile County. The County has successfully adopted a bring your own device (BYOD) program, where Titan Technologies’ service desk is estimated to handle more than 17,000 devices. Titan Technologies also provides project management, and application development and maintenance support. In partnership with County personnel, the Titan Technologies team consistently receives very high customer satisfaction ratings.
