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Here are five key skills that successful call center and help desk representatives use to consistently achieve first-call resolution.
How can government contact centers provide a satisfying citizen experience that meets increasingly challenging expectations?
By using an artificial intelligence / machine learning (AI/ML) solution to generate metacognitive records, your organization can find critical value in your data faster and more precisely than if you were to rely on manual tagging or basic automated metadata generation.
Do you wish there was a way to reduce the tremendous amount of time that your team spends conducting data research? See how one of the most research-intensive organizations in the world is utilizing a new AI/ML solution to save time and money.
Technology is available today that can alleviate many of the common challenges in existing 311 systems. With modern technology we can have a better 311 system.
By putting data-driven decision making at the heart of the business, financial institutions can harness a wealth of information to drive an unparalleled competitive advantage.
One of the areas we specialize in is in providing day-to-day Operations and Maintenance (O&M) support as an extension to our customer’s IT departments.
Inmarsat, a provider of satellite communication hardware and services to government agencies, needed to modernize.
The Honolulu Board of Water Supply (BWS) manages the municipal water resources for Oahu, Hawaii’s most populous island, sustaining a population approaching 1.5 million people.
West Africa is a growing democracy and an important regional partner of the United States. The US government provides assistance to West Africa directly in support of consolidating their democratic progress, while also helping West Africa build capacity to plan, implement, and sustain its own economic, defense and educational development efforts.
Set Aside Central’s program mission is to provide federal contract opportunities to small, women-owned, 8a, hub zone and veteran-owned small businesses while simultaneously assisting top federal agencies to meet their federally mandated small business set aside quotas.
Since 1999, Titan Technologies has delivered enterprise IT services and Telecommunications support to the Okaloosa County School District (OCSD). Services include network management, security, service desk, technology planning, installation, and scheduled hardware upgrades.
When FEMA needed to support emergency calls resulting from a national disaster, Titan Technologies was given a subcontract under a prime contractor and was able to quickly stand up a call center to provide the Federal Government much needed next-generation technology services to support FEMA after Hurricane Harvey.
The Maritime Transportation Safety Act (MTSA) requires the Port of Galveston to implement and maintain both physical security and situational awareness to protect its critical infrastructure.
Titan Technologies has serviced the Oklahoma State Department of Health (OSDH) for over 15 years, primarily delivering services and solutions to improve population health and prevent disease.
Florida Virtual Schools (FLVS) is an online school dedicated to personalized learning. Whether you live in Florida or beyond, you can access more than 190 courses, from algebra to AP Art History and everything in between.
Montgomery County, a suburb of Washington DC is home to a variety of large organizations and businesses. These include scientific research centers, business campuses and major U.S. government offices.
Montgomery County, with over 1 million residents, is the most populous county in the state of Maryland. The Board of Elections’ mission is to register voters, conduct elections, assist persons seeking elective office with candidate filings and campaign fund reports, assist citizens seeking to place questions on the ballot, and preserve election data.