ARTICLES
We’re dedicated to sharing innovative insights with our customers, partners and industry. This includes sharing unique industry perspectives, thought leadership and more.
What’s a typical day like for our team supporting the BLS?
In a podcast published by National Public Radio (NPR), one of our Data Collection Specialists shared her experience gathering information for the Bureau of Labor Statistics.
How to Transform your Static Data Archives into a Research Goldmine
Something on the order of 80% of all of the data in a typical organization falls into the unstructured category, much of which is in the form of language. How do you unlock the value of that language data, so that you’re getting the right information to the right people to help them make faster, smarter, more consistent decisions?
Survey Comments Reveal the Foundation of Great Citizen Experiences
Here are five key skills that successful call center and help desk representatives use to consistently achieve first-call resolution.
Five Strategic Actions to Improve the Citizen Experience
How can government contact centers provide a satisfying citizen experience that meets increasingly challenging expectations?
Streamlining Complex Data Research
By using an artificial intelligence / machine learning (AI/ML) solution to generate metacognitive records, your organization can find critical value in your data faster and more precisely than if you were to rely on manual tagging or basic automated metadata generation.
What is the True Cost of Wasted Time?
Do you wish there was a way to reduce the tremendous amount of time that your team spends conducting data research? See how one of the most research-intensive organizations in the world is utilizing a new AI/ML solution to save time and money.
Connecting Citizens with Smarter, Modern 311 Systems
Technology is available today that can alleviate many of the common challenges in existing 311 systems. With modern technology we can have a better 311 system.
4 Ways Organizations Can Unlock New Possibilities From Existing Data
By putting data-driven decision making at the heart of the business, financial institutions can harness a wealth of information to drive an unparalleled competitive advantage.
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