Here are five key skills that successful call center and help desk representatives use to consistently achieve first-call resolution.

How can government contact centers provide a satisfying citizen experience that meets increasingly challenging expectations?

By using an artificial intelligence / machine learning (AI/ML) solution to generate metacognitive records, your organization can find critical value in your data faster and more precisely than if you were to rely on manual tagging or basic automated metadata generation.

Do you wish there was a way to reduce the tremendous amount of time that your team spends conducting data research? See how one of the most research-intensive organizations in the world is utilizing a new AI/ML solution to save time and money.

Technology is available today that can alleviate many of the common challenges in existing 311 systems. With modern technology we can have a better 311 system.

By putting data-driven decision making at the heart of the business, financial institutions can harness a wealth of information to drive an unparalleled competitive advantage.