The U.S. Bureau of Labor Statistics (BLS) has selected TelaForce, LLC, a Titan Technologies company, to hire, train, and deploy a team of nearly 350 employees for data collection, analysis, and software development that is essential to track key indicators that drive U.S. economic policy and operation.

Titan Technologies successfully transitioned a team consisting of call center agents, data analysts, software developers, supervisors, and managers. The employees are in six U.S. locations: Georgia, Illinois, Texas, Florida, Missouri, and Washington D.C.

The agents from Titan Technologies support the three mission-critical BLS programs:

• For the Current Employment Statistics (CES) program, agents collect data on employment, hours, and earnings from a sample of nonfarm establishments.
• For the Job Opening and Labor Turnover (JOLTS) program, agents collect data on job openings, hires, and separations.
• For the Electronic Data Interchange (EDI) program, agents collect employment data from large firms to support the Quarterly Census of Employment and Wages (QCEW) program.

Within six months of taking over the contract, the Titan team began re-architecting a legacy system with enhancements including rapid prototype modeling and new pluggable, interchangeable modules. The newly modernized system is projected to improve key success metrics including user interface speed, time, and quality.

“We’re pleased that BLS has chosen Titan Technologies to support its mission to effectively collect critical employment information throughout the U.S.,” said David Ramirez, Chief Operating Officer of Titan Technologies. “This contract adds to our record of providing innovative, transformative customer care solutions for organizations with diverse needs.”

Titan Technologies provides advanced information technology solutions and services in the areas of digital business transformation, customer care, security and communications infrastructure, and infrastructure modernization and management.

Customers of Titan Technologies include a broad range of federal entities such as the Federal Emergency Management Agency (FEMA), the Department of State, and the Department of Energy, as well as state and local agencies in Florida, Texas, Maryland, and Hawaii.

About Titan Technologies

Titan Technologies, LLC, which includes its wholly owned subsidiaries TelaForce, LLC and Titan Facilities, Inc., designs, integrates, and manages innovative solutions and software applications. Titan Technologies provides advanced information technology solutions and services in the areas of digital business transformation, customer care, security and communications infrastructure, and infrastructure modernization and management. Titan Technologies is headquartered in Destin, Florida with offices in Reston, Virginia; Derwood, Maryland; Honolulu, Hawaii; Galveston, Houston, and Austin, Texas. For more information, go to www.titantechnologies.com

 

About the U.S. Bureau of Labor Statistics

The U.S. Bureau of Labor Statistics (BLS) measures labor market activity, working conditions, price changes, and productivity in the U.S. economy to support public and private decision making. BLS data provides a key indicator of the overall health of the economy, earning trends, and fluctuations in demand. The Current Employment Statistics (CES) program of the BLS surveys approximately 144,000 businesses and government agencies representing approximately 697,000 worksites nationwide each month. For more information, go to www.bls.gov