Titan Technologies’ new partnership with Carahsoft enables government departments and agencies to quickly acquire its latest precision search solution, Compendia.
AlphaTec leverages the core offerings of Titan Technologies and Synertex to pursue small business contract opportunities in areas including digital business transformation, intelligence services, cyber security, and artificial intelligence (AI) / machine learning (ML).
Here are five key skills that successful call center and help desk representatives use to consistently achieve first-call resolution.
How can government contact centers provide a satisfying citizen experience that meets increasingly challenging expectations?
By using an artificial intelligence / machine learning (AI/ML) solution to generate metacognitive records, your organization can find critical value in your data faster and more precisely than if you were to rely on manual tagging or basic automated metadata generation.