Survey Comments Reveal the Foundation of Great Citizen Experiences
Here are five key skills that successful call center and help desk representatives use to consistently achieve first-call resolution.
Five Strategic Actions to Improve the Citizen Experience
How can government contact centers provide a satisfying citizen experience that meets increasingly challenging expectations?
Streamlining Complex Data Research
By using an artificial intelligence / machine learning (AI/ML) solution to generate metacognitive records, your organization can find critical value in your data faster and more precisely than if you were to rely on manual tagging or basic automated metadata generation.
U.S. Bureau of Labor Statistics Selects a Titan Technologies Subsidiary to Support Crucial Data Collection Programs
The U.S. Bureau of Labor Statistics (BLS) has selected TelaForce, LLC, a Titan Technologies company, to hire, train, and deploy a team of nearly 350 employees for data collection, analysis, and software development.
What is the True Cost of Wasted Time?
Do you wish there was a way to reduce the tremendous amount of time that your team spends conducting data research? See how one of the most research-intensive organizations in the world is utilizing a new AI/ML solution to save time and money.
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